I’m a British-Italian Designer and Strategy Lead with 15 years of experience in Product Design, Service Design, and Experience Strategy within large multinational companies.

I currently lead product and service design across teams at American Express Global Business Travel.

I am also pursuing a master’s in Business at the University of Essex.

(Skills)

Product Design
High levels of craft and problem-solving in leading end-to-end product design including UX, Accessibility, User Research and UI Design.

Service Design
Expertise in Customer Journey Management, System Thinking, Process Optimisations, and Service Ecosystem Design.

Strategy & Business
Leadership of product strategy and business transformation initiatives. Business Analyst expertise including requirements definition, stakeholder analysis and data analysis.

Customer Experience (CX)
Specialist knowledge of customer experience design including mapping user journeys and crafting strategies that enhance customer engagement and satisfaction.

Product Leadership
Leadership of digital product initiatives, from strategy and roadmap planning to execution, managing agile cross-functional teams, and delivering customer-focused solutions with measurable KPIs.

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